Frequently Asked Questions (FAQ)
Have a question? You're in the right place! We've gathered the most common queries from our players and answered them here. This is the quickest way to find a solution. If you can't find the answer you're looking for, please don't hesitate to get in touch.
Account & Registration
How do I open an account?
It's easy! Click the "Join" button on our homepage and fill out the registration form. You'll need to provide some basic personal details to comply with UK regulations. The whole process only takes a few minutes.
I've forgotten my password. What do I do?
On the login screen, click the "Forgotten Password?" link. Enter your registered email address, and we'll send you instructions on how to reset it securely.
Why do I need to verify my account?
Account verification (KYC) is a legal requirement set by the UK Gambling Commission. It helps us confirm you are over 18 and ensures a secure gaming environment for everyone. You will need to be verified before you can withdraw funds.
Payments & Withdrawals
Here is a summary of our main payment options. All methods are secured by SSL encryption to protect your financial data.
| Method | Type | Withdrawal Time (after processing) |
|---|---|---|
| Visa/Mastercard | Debit Card | 3-5 Business Days |
| PayPal | E-Wallet | Within 24 Hours |
| Apple Pay | Mobile Payment | N/A (Deposits only) |
Please remember that we have an internal processing period of up to 48 hours for all withdrawal requests before the funds are sent to your payment provider.
Bonuses & Promotions
What is a wagering requirement?
A wagering requirement is the number of times you must bet your bonus funds before they are converted to real, withdrawable cash. For example, a £10 bonus with a 35x wagering requirement means you must place bets totalling £350. You can find the specific requirements in the Terms & Conditions of each offer.
Where can I find the latest bonus offers?
All our current promotions are listed on the dedicated "Promotions" page on our website. We also recommend opting in to email communications to receive exclusive offers directly to your inbox!
Technical Issues
The games are running slow or not loading. What should I do?
Often, this can be resolved by a few simple steps. It's what we in the biz call a 'quick fix'!
- Ensure you have a stable internet connection.
- Clear your browser's cache and cookies. This resolves most display issues.
- Make sure your web browser is updated to the latest version.
- Try logging out and logging back into your account.
If you've tried all of the above and are still having problems, please Contact Us with details of your device and browser so we can investigate further.