Responsible Gaming: Play Safely with Us
Playing at Moon Bingo should always be about fun and entertainment. We're committed to ensuring that your gaming experience stays positive, and a huge part of that is providing a safe environment. This page outlines our commitment to responsible gaming and details the tools and resources available to help you stay in control. Your well-being is, and always will be, our number one priority.
Our Player Protection Tools
We provide a range of easy-to-use tools directly within your account to help you manage your play. We strongly encourage all our players to familiarise themselves with these features and use them as needed.
- Deposit Limits: Take control of your spending by setting daily, weekly, or monthly deposit limits. You can decrease your limit at any time, but increases will have a 24-hour cooling-off period.
- Game Time Reminders: It's easy to lose track of time when you're having fun. Set up a 'Reality Check' to receive on-screen alerts reminding you how long you've been playing.
- Take a Break: If you feel you need a short-term break from gaming, you can lock your account for a period of 24 hours up to six weeks.
- Self-Exclusion: For a longer-term break, you can self-exclude for a period of six months or more. During this time, you will not be able to access your account, and we will take all reasonable steps to prevent you from opening new ones.
These tools are powerful and effective ways to ensure your gambling remains a fun pastime. If you need any help setting them up, please Contact Us.
Where to Find Help and Support
Sometimes, you might need to speak to someone independent. There are several fantastic, non-judgmental organisations in the UK that provide free, confidential advice and support for anyone affected by gambling.
| UK Support Organisations | |
|---|---|
| Organisation | What They Do |
| GamCare | Operates the National Gambling Helpline and provides free information, advice, and support for anyone harmed by gambling. |
| BeGambleAware.org | Offers confidential help and support, and provides information to help people make informed decisions about their gambling. |
| Gambling Therapy | A global online support service offering advice in multiple languages for people who have been adversely affected by gambling. |
We are also fully integrated with Gamstop, the national online self-exclusion scheme. Registering with Gamstop is a free service that will prevent you from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.