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Privacy Policy

Last Updated: July 1, 2025

Your privacy is not just a legal requirement for us; it's a cornerstone of the trust you place in Moon Bingo. This policy explains in plain English what personal information we collect from you, why we collect it, how we protect it, and what rights you have regarding your data. We are committed to processing your data in full compliance with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

In order to provide our services and meet our legal obligations, we need to collect certain types of information when you use our site.

  • Identity Data: This includes your first name, last name, and date of birth. We need this to verify you are who you say you are and that you're over 18.
  • Contact Data: Your billing address, email address, and telephone number. This is for account management and communication.
  • Financial Data: Details of your payment cards or other payment methods. Please note: we use secure, encrypted payment gateways, and we do not store your full card details on our servers.
  • Transaction Data: Details about your deposits, withdrawals, and gaming activity.
  • Technical Data: Your IP address, browser type, and device information. This helps us with fraud prevention and optimising our service.

How We Use Your Information

We only use your data for specific, legitimate purposes. The main reasons are:

  1. To Provide Our Service: To set up and manage your account, process transactions, and allow you to play our games.
  2. To Meet Legal Obligations: To carry out identity verification (KYC) and anti-money laundering checks as required by the UK Gambling Commission.
  3. For Marketing: To inform you about bonuses and promotions, but only if you have given us your explicit consent to do so. You can opt-out at any time.
  4. To Improve Our Service: To analyse technical data to understand how our players use the site, helping us to improve the user experience.

Your Data Rights

Under UK GDPR, you have significant rights over your personal data. We are fully committed to upholding these rights.

Your Rights Under UK GDPR
Right to Access You can request a copy of the personal data we hold about you.
Right to Rectification You can ask us to correct any inaccurate or incomplete data.
Right to Erasure You can ask us to delete your data, though legal obligations may require us to retain some information for a set period.
Right to Restrict Processing You can request that we limit the way we use your data.

This Privacy Policy should be read in conjunction with our Terms & Conditions. If you have any questions specifically about your data or wish to exercise any of your rights, please Contact Us and direct your query to the Data Protection Officer.